www.helenashouse.co.uk are committed to preserving the privacy of all visitors to our website.
1. PRIVACY STATEMENT
Helenashouse.co.uk has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the website helenashouse.co.uk
2. GATHERING OF SYSTEM INFORMATION
When you use www.helenashouse.co.uk services we track your activity on our website. Your personal information is used to identify you in our system, allowing www.helenashouse.co.uk to contact you about the status of your order or respond to your questions via e-mail or telephone, and to allow you to store your basic information for repeat checkouts. We also use the information gathered from tracking user activities to improve our service. We also track your Internet Protocol (IP) address, domain name (if applicable), browser type, session duration, and transaction data, which is available to any site to which you connect. www.helenashouse.co.uk uses this information to administer the site and to further improve our service to you.
We work with several suppliers to fulfill orders. We will pass on delivery information such as name, address, telephone, email to a www.helenashouse.co.uk partner(s) so they can supply goods and services to you and for customer administration. Our partners may use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
3. TRACKING OF COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
4. CUSTOMER IDENTIFIABLE INFORMATION
Our site’s order form requires users to give us contact information. This information is used to help us serve you better. It is never shared with third parties, other than to process your order as detailed in point 2. Your contact information is also used by our staff to contact you when necessary. Financial information that is collected is used to bill the user for products only, and we do not share this information with our partners, unless you explicitly authorize us to.
5. INTERNAL USE OF INFORMATION
Our site provides a mechanism for people to send feedback and request more information. This information is not uniquely stored, but may be aggregated with other data to insure that we properly meet users’ expectations and have the necessary resources planned to accommodate future growth. A user’s contact information is also used to get in touch with the user when necessary. Financial information that is collected is used to bill the customer for products at the time of checkout, and for this purpose only, through our secure payment gateway.
6. UPDATE POLICY
This site gives users the following options for changing and modifying information previously provided:
Log in to your account with the account login link on our website. Upon entering your registered email and password, you are free to edit or remove your information at any time.
If you have trouble editing or removing your details for any reason, simply contact us with your change request through the Contact Us form on our website.
7. CONTACTING THIS WEBSITE