Terms & Conditions

If you are looking for information on how we collect your data please see our privacy policy.


Our online payment system is with PayPal which allows payment using any major credit/debit cards. PayPal is a safe, secure, online payment system and is regulated by the Financial Services Authority. CUSTOMERS DO NOT REQUIRE A PAYPAL ACCOUNT TO PAY. YOU CAN SIMPLY USE A DEBIT/CREDIT CARD TO PAY INTO OUR PAYPAL ACCOUNT.


When we have received your order and payment, we will send a confirmation e-mail that we are processing your order. This will be followed by a despatched e-mail when your order has been processed.


We endeavour to keep www.helenashouse.co.uk as up to date as possible with stock levels and also with the information available. In the unlikely event a product does go out of stock we will contact you to discuss arrangements that are suitable for you.

Please note this site is set up for deliveries to the UK only.  For orders outside the UK please contact us by e-mail.


Please note that personalised products are not returnable unless damaged or faulty.

Once your order has been placed they go into production and cannot be cancelled.


For the most accurate shipping time please see each item individually for live shipping updates.

We cannot be held responsible for delays due to bad weather or postal strikes.

If your item goes missing in the post we must be informed within 30 days of the order being placed.

Please note, that Royal Mail do not deem an item missing until 10 days after dispatch.

*Covid-19 – please note that Royal Mail and other delivery companies are running behind with deliveries. We cannot refund items or postage charges that are affected by this.


Please see each individual item for dispatch times

Shipping from £3.95 for our standard economy delivery.

Tracked service available on selected items £6.95

Express delivery is available on selected items from £8.95.